• Privacy Policy

    Last Updated on April 26, 2022.

    HAUSLABS.COM PRIVACY POLICY

    Welcome to the website of www.hauslabs.com (“Site”) owned and operated by HLB90067, Inc., a Delaware corporation, dba as HAUS LABORATORIES, hauslabs, and hausbeauty. We will often refer to all of these entities as Haus Laboratories, “HL”, “we”, or “us”. We will refer to you as “you” or “your”.

    Please carefully read the following Privacy Policy before using the Site and all of our associated websites, products, and services.

    Your privacy is very important to us. Our Privacy Policy spells out HL’s commitment to respecting the privacy of the members and visitors to our Site. We reserve the right to change this policy at any time, but when we do, we will give you prior notice by an email message sent directly to you or by another permitted means required by law.

    This Privacy Policy is designed to help you understand how HL collects and processes the personal information you share when you use our Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We want you to know that we are and will continue to be very careful with what we do with your personal information.

    These policies apply to all except as we may be required to perform for California Residents to comply with the California Consumer Privacy Act (CCPA) as of Jan 1, 2020.

    Sections I.A-F below are part of the requirements that we provide to California Residents to comply with the CCPA and comprise our Notice to California Residents Before Collection of Your Personal Information.

     

    I. Collection and Use of Your Personal Information

    A. General Types of Personal Information and Data Collected

    We collect personal information from you to provide an efficient, meaningful, and customized experience for you on the Site.

    We may collect personal information from you, including:

    • Contact Information such as your name, email address, mailing address and phone number;
    • Billing Information such as your credit card number, security/CVV code, expiration date, and billing address which are only for use on purchases of products and services for which you prior authorize;
    • Unique Identifiers such as your username, account number and password but only those for this site;
    • Preferences such as your product wish lists, order history, and marketing preferences;
    • Communication and Contact History with us by you such as via emails or SMS/MMS mobile messages to us, and contacts and messages through our social media channels;
    • Email addresses of your friends or other people you would like us to contact (your referrals);
    • Additional Profile Information such as your date of birth, location, preferred language, skin tone, beauty concerns, and 3rd party beauty products you love; and
    • Other Information which you voluntarily provide us such as product reviews, survey responses, participation in promotions, participation in research studies, and other user-generated content.
     B. Specific Personal Information and Data Collected

    In collecting this Personal Information, as is the common practices of most consumer facing websites, we automatically gather information about you and your operating systems, browsers and acting devices, which most commonly comprises this information:

    • Your purchase history, browsed products, and saved items;
    • IP address, time and date of visit;
    • browser information;
    • referring/exit pages;
    • operating system;
    • agent version;
    • platform;
    • SDK version;
    • timestamp;
    • API key (identifier for application);
    • application version;
    • device identifier;
    • iOS Identifier for Advertising;
    • iOS Identifier for Vendors;
    • Media Access Control (MAC) address;
    • International Mobile Equipment Identity (IMEI);
    • model;
    • manufacture and OS version of device;
    • session start/stop time;
    • locale (specific location where a given language is spoken);
    • time zone;
    • network status (WiFi, etc.).

    We may catalog this information (via cookies, analytics tracking and weblog technology) for system administration and improvement, order verification, marketing and system troubleshooting purposes.

    C. Use of Your Personal Information and Data

    We may use this information to:

    • Fulfill your order;
    • Send you an order confirmation;
    • Send you checkout reminders via Webhooks;
    • Assess your needs to determine suitable products;
    • Send you requested product or service information;
    • Send product updates or warranty information;
    • Respond to customer service requests;
    • Process returns;
    • Administer your account specifics and profile;
    • Send you a newsletter;
    • Send you marketing, advertising, promotions, and communications;
    • Administer a referral program;
    • Administer a loyalty program;
    • Respond to your questions and concerns;
    • Improve our website, user experience, and marketing efforts;
    • Create and maintain a secure environment;
    • Conduct research, analysis, training, and quality insurance;
    • Display content based upon your interests;
    D. We Do Not Sell Your Personal Information and Have Not Ever Sold Personal Information
    E. Notice to California Residents about Our Process to Determine Your Right to Know or Delete Your Personal Information
    1. You have a right to know what personal information we have collected from you and you also have a right to have us delete the personal information we have. 
    2. To review and/or delete your personal information, or find out more, California Residents may contact us via email at support@hauslabs.com or call us at this toll-free telephone number: 1-833-456-8242.
    3. When contacting us, please specify whether you are "requesting to know" or "requesting to delete" your personal information in your voicemail or in the email subject line. To complete your request, we may ask you for further information to help us verify your identity so that we can process your request. If the event that we are unable to verify your identity, we may not be able to act on your requests to know or delete.
    4. Upon receipt we will conduct a search of our records. If nothing matches our records, then we will let you know and may ask for further information until we are able to confirm your identity.
    5. Should we find a match, we will confirm your request to us to know what personal information we have on file, with the categories of sources from which the personal information was collected, and the business or commercial purpose for which we collected the personal information, and send you a copy of all the information contained in our files, and the files of any third party applications we use (if any).
    6. We may ask you then if  you wish us to retain the personal information or delete it.
    7. Based on your response, we will send you a confirmation email once acted upon.
    8. Should we receive a "request to delete", then after the verification of your  California residency, and confirmation of your identity, we will send you a confirmation of your request to delete asking for confirmation.  Upon receipt of that we will delete your personal information, and confirm to you the identity of the nature of the information deleted and the manner of its deletion, unless it is necessary for us to maintain your personal information under Cal.Civ.C. 1798(d) with the reasons for this.
    9. If you wish to designate an authorized agent to make a request on your behalf, then please send us your written authorization with clear identification of the identity of the agent to the address above.
    F. Information Provided By You to Us About Others

    If you decide to invite a friend or family member to create an account or purchase with us, we will collect your friend or family member’s name and email address which you provide to us in order to send an email and follow up with them on your behalf. You or your friend or family member may contact us at support@hauslabs.com to request the removal of this information from our database.

    G. Alternative Logins

    The site may allow you to login with Social Network Services (SNS). If you are already logged into the Site and Facebook or another SNS, when you click on "Sign in with Facebook", or a similar connection on another SNS, you will be prompted to link your profiles. If you are already logged into the Site but not logged into Facebook or another SNS that we support, when you click on "Sign in with Facebook", or a similar connection on another SNS, you will be prompted to enter your SNS credentials or to "Sign Up" for the SNS.

    By proceeding in these fashion(s) you are affirmatively assenting to and allowing the Site to access your information and you are also agreeing to the Facebook or other SNS's Terms of Use in your use of the Site. Conversely, if you are not currently registered as a user of the Site, and you click on "Sign in" using Facebook or another SNS that we support, you will first be asked to enter your Facebook or SNS credentials and then be given the option to register for the Site. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an account on the Site and show our relevant content from your Facebook account friends or SNS account friends. Once you register on the Site and connect with Facebook or another SNS account, you will be able to automatically post recent activity back to Facebook or the other SNS account. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS's privacy and data practices. These SNS privacy and data collection and protection practices may be more or less restrictive than the privacy settings for our Site and we have no control over them.

    H. Sharing

    The Site may enable you to post content to your SNS accounts (e.g., Facebook or Twitter), to interact with friends, and to share through your feed and friends’ feeds. If you choose to do this, we will provide information to such SNSs in accordance with your express directions made by your affirmative choice. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNS accounts. We will not be responsible or liable for: (i) the availability or accuracy of such SNS accounts; (ii) the content, products or services on or availability of such SNS accounts; or (iii) your use of any such SNS accounts.

    I. Posted Content

    All of the personal information you provide to us will not be shared on any other public location of the Site, unless you choose to post it or share it publicly. Any content you post to the site or to SNS accounts shall be viewable by other users. Once you have done that, we may display any of your posted content on any location of the Site. Once you have displayed it in any of these fashions, such content is no longer in our control, and because of this, it could be re-published or re-displayed anywhere in the world.  We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put personal information in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).

    II. HL Removal of Posted Content

    We have no obligation, or responsibility to monitor the user content of any kind or character (e.g. words, text, documents, images, photographs, audio, audiovisuals, pictorial, graphic or sculptural works, code, plans, digital works) which you post on the Site at any location. 

    However, we have the right to remove any such content for any reason or no reason at all. Examples of removal include but are not limited to content which violates, or may violate in our opinion, any applicable law in any country or jurisdiction, or our Terms of Service, or the removal of such content facilitates, improves or insures the protection of you or us or any other person or government from injury to any right of privacy, publicity, property, intellectual property, personal rights, or the removal of which minimizes eliminates or insures against our liability or risk of liability to you or another person or government.  This includes any such action we initiate unilaterally or action which results from notice, complaint, warning, action, lawsuit, or prosecution of any kind or character anywhere in the world by another. Furthermore, you agree that we shall have no liability to you of any kind or character for such actions including a claim for damages, lost profits, disgorgement of profits, attorney fees or costs.

    III. Information Sharing

    We will share your personal information with third party service providers who provide services to us, but only in the ways that are described in this privacy policy and only for the purposes necessary to provide these services. These third parties are not authorized to use or disclose your personal information for any purpose other than to perform the services designated by us. The services provided by those third parties are:

    • operating our Site;
    • hosting our Site;
    • providing the products and services you request;
    • obtaining the authorization from you and processing of your payments;
    • product fulfillment;
    • fraud protection and credit risk reduction;
    • product customization;
    • serving advertisements to you;
    • marketing and promotional material distribution (including direct mail marketing);
    • providing a relevant Site experience;
    • customer service and support;
    • loyalty program management;
    • promotions fulfillment; and
    • website evaluation.

    If you wish to have any of these third party service providers identified, you may contact us at any time and request such identification, at support@hauslabs.com.

    We and our third party service providers in the U.S. may also disclose your personal information:

    • As required or permitted by law to comply with a court order, or a legal process such as a subpoena, or a search warrant;
    • To investigate a breach of contract by you or another or the contravention of law by you or another;
    • To protect our rights, protect your safety or the safety of others, establish, exercise or defend a legal claim, investigate fraud or respond to a government request as we believe is necessary or;
    • In any other circumstance with your prior consent to do so.

    HL may engage with trusted partners in a joint promotion to improve your shopping experience, our products, or the services we provide. We will assure such partner is in full compliance with their obligation to protect your personal information and will only share it with them to the extent necessary to effectuate a limited joint promotion, after which they will delete it.

    We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners.

    If HL is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    At the present time HL will not sell your personal information, and has no intention to do so.  Should this change then HL will comply with all applicable laws regarding such actions.

    The Site uses third party payment processors to process orders delivered to customers. We only use processors who have shown us their compliance with all legal requirements of providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of your rights. In the United States, we presently use Shopify Payments, who collects, uses and processes your information, including payment information, in accordance with their privacy policies and solely for the purpose of payments. You can access their terms via the following link(s): https://www.shopify.com/legal/terms-payments-us. 

    For international orders we use Flow.io to process order. You can access their privacy policy via the following link: https://www.flow.io/policies/privacy-policy-2/

    IV. Third Party Websites

    Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect personal information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

    V. Data Access and Withdrawal of Consent

    You have the right to rectify, erase, and restrict your personal information and data. Your data is also portable at your request. This is available to all users of our Site regardless of whether you reside in California.

    If you decide you no longer want to be part of our community or our Site, you may do so. We want to communicate with you only if you want to hear from us. If you choose to no longer be part of our Site or our community, you can choose to stop receiving our newsletter or marketing emails and/or SMS/MMS mobile messages. To do so, you can follow the unsubscribe instructions in our emails and/or SMS/MMS mobile messages or contact us at the address or email address set forth below. Please note, however, that as a user of the service, you cannot opt-out of some administrative communications that are reasonably necessary to the service, such as billing or service notifications.

    You have a right to request deletion of your personal information by us, and we will use commercially reasonable efforts to timely honor your request. When we delete any information, it will be deleted from the active database, but may remain in our archives, and we may also retain your information to protect you and us against fraudulent practices or similar harmful actions.

    You also have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update or correct any of your personal information in your account by editing your profile within your account. You may request access, update or correct inaccuracies in other personal information in our custody or control by writing or sending an email to us at the email address set forth below.

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

    We reserve the right to retain any personal information but only as is reasonably necessary to defend ourselves and appropriately document our business activities to comply with regulations and laws and related archival and record retention purposes. Such will only be stored and will no longer be actively used or referred to.

    VI. Targeted Advertising

    We may permit third parties, such as network advertisers and ad exchanges that use tracking technologies on our Websites, to do so in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the web. We may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your activities (including past visits to our Websites) across the web and mobile media (“Targeted Advertising”). 

    Targeted Advertising (also known as Behavioral Ads) uses information collected on an individual's web browsing behavior on one website (such as the pages they have visited or the searches they have made) in order to target advertising to that individual on another website. Targeting called Cross Device Tracking can also take place across devices such as tablets, smartphones, laptops and smart televisions. Third parties collect this information by placing or accessing cookies or other tracking technologies in your browser when you visit this, or other, websites.

    Behavioral Ads enable us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Behavioral Ads from us on third party sites, you can learn more about your ability to limit Behavioral Ads below. Our third party ad network and exchange providers, the advertisers, and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.

    We also may use analytics which identify specific behavior, demographic, and interest data of our users on our Site.

    While sites use a variety of companies to serve advertisements, you may wish to visit http://www.networkadvertising.org/​optout_nonppii.asp, which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including the “opt-out” procedures of NAI members. Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver Behavioral Ads to you, but does not mean you will no longer receive any targeted content and/or ads. You may also opt-out of receiving Behavioral Ads on participating sites and services by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices/.

    Please note, if your browsers are configured to reject cookies when you visit an opt-out page, or you subsequently erase your cookies, use multiple devices or change web browsers, your opt-out may not, or may no longer, be effective. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options or programs.

    VII. Cookies Policy

    What are cookies?

    Cookies are tiny text files that can be placed on your computer or mobile device that uniquely (but anonymously) identify your browser or device. They are unable to search your computer in any way, cannot introduce viruses to your computer and contain no personal identifying information about you.

    What are cookies used for?

    Cookies are used by sites or services when they want to know if your computer or device has visited that site or service before. These cookies on your computer or device can then be used to help remember your preferences (such as language), help you navigate between pages efficiently, and generally improve your browsing experience.

    Similarly cookies are used to help understand how their site or service is being used. Services such as analytics use cookies to provide anonymous aggregated data such as how long users in general spent on the site, how many pages they visited and in which order etc.

    Cookies are also used for online advertising – by aggregating the very basic information cookies gather, informed guesses can be made about your demographic and ads targeted to you.

    What types of cookies do We use?

    There are four categories of cookies that we use: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.”

    1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around our Site and use its features.
    2. Performance Cookies. These cookies collect information about how you have used our Site, using analytics to track the basic user behavior on this site so we can try and improve our users experience.
    3. Targeting Cookies. Our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services. This information may be shared with other organizations, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate service usage statistics and aggregate Service testing.
    4. Functionality Cookies. These cookies allow our site to remember how you are logged in, when you logged in or out, and possibly anything you have done on our Site while logged in. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

    How long will cookies stay on my device?

    The amount of time a cookie stays on your device is variable: the majority of cookies expire after the end of your browsing session– others persist for longer. In online advertising you can generally expect that most advertising cookies will last about one month.

    First and third party cookies

    First-party cookies are cookies that belong to Us, and third-party cookies are cookies that another party places on your device through our Site. Third-party cookies may be placed on your device by someone providing a service for Us for example to help us understand how our Site is being used. Third-party cookies may also be placed on your device by our business affiliates and partners so that they can use them to advertise products and services to you elsewhere on the web.

    How to control and delete cookies

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit your web browser controls and settings for your devices.

    You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive, but our Site does not recognize “Do Not Track” signals. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block them using different browsers. By blocking or deleting cookies used on our Site, you may not be able to take full advantage of our services.

    VIII. Web Beacons

    Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by which recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

    We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this information to understand and optimize how our website is used and also to personalize your user experience.

    IX. Security

    The security of your personal information is important to us.  

    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

    If you have any questions about security on our Site, you can contact us at:

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

    X. Our Site’s Age Restriction

    Our Site is not directed to anyone under the age of 18. We do not intentionally gather personal information from visitors who are under the age of 18. If a person under 18 submits personal information to us and we learn that the personal information is the information of a person under 18, we will attempt to delete the information as soon as possible. If you believe that we have any personal information from a person under 18, please contact us at support@hauslabs.com. 

    XI. Notification of Privacy Statement Changes

    We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by another permitted means required by law. We encourage you to periodically review this policy for the latest information on our privacy practices.

    XII. Special Notification to Users in the European Union (EU)

    If you are a data subject of the EU, please be advised that we have made every effort to comply with the GDPR and Related Privacy Directives and to safeguard your personal information. If you have any questions, please contact: HLB90067 GMBH attn: Managing Director, email: GDPR@hauslabs.com

    You can also learn more about GDPR by visiting https://gdpr.eu.

    XIII. Contact Information

    You can contact us about this Privacy Policy by writing or emailing us at the address below:

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

  • Terms of Service

    Last Updated on April 28, 2022.

    HAUSLABS.COM Terms of Service

    These Terms apply to the hauslabs.com website (“Site”) and all Site visitors who access and make use of the Site at any time (“your “or “you”). You agree that by using this Site, subscribing to our newsletter or registering for an account, you are 18 years of age and agree to the terms of Service set out at that time. You should not access this Site or use our services until you have carefully read these terms and conditions of use (the “Terms”). It is your responsibility to review these Terms of Service periodically as we may revise these Terms of Service at any time without notice to you. Should you access this Site again you will be agreeing to the then current Terms of Service.

    The website, www.hauslabs.com, (“Site”) is owned and operated by HLB90067, Inc., a Delaware Corporation dba HAUS LABORATORIES (which we will refer to as “HL”, “we”, “and us”).

    License

    We grant you a limited license to access and use the Site for your personal use, and to copy, distribute, transmit and print the content of this Site only to the extent that such copying, distribution and transmission is automatically done through your browser software incidentally to using the Site for your personal use. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings or descriptions; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of any  merchant; or any making use of any data mining, robots or data gathering and extraction tools.

    Except as permitted above, this Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of HL. You may not use any meta tags or any other "hidden text" utilizing the HL name or trademarks without the express written consent of HL. Any unauthorized use terminates the permission or license granted by HL and could subject you to legal consequences.

    We reserve the right to change any information, features and functions of the Site without prior notice. We may refuse service, cancel orders, terminate accounts and/or deny access to any or all parts of this Site if you engage in any conduct or activities that we determine, in our sole discretion, violate these Terms of Service, our rights or the rights of any third party. Use of the Site for any illegal or unauthorized purpose is strictly prohibited. We reserve the right to cancel orders due to suspected deceptive trade practices, phishing, spamming, counterfeiting, identity theft or fraud. The sale or linking of this Site or our products on or to any third party e-commerce site, marketplace or mobile application without our specific written consent is prohibited.

    It is however permitted to  make any non-commercial non-disparaging mentioning, tagging, pointing, influencing, opinion, or reporting about our Site.

    Posted and Submitted Content

    For any content (e.g. words, text, documents, images, photographs, audio, audiovisuals, pictorial, graphic or sculptural works, code, plans, digital works) which you post on the Site at any location or which you submit to us - we have the right to make any usage of such  content and to remove any such content for any reason or no reason at all. Examples of removal include but are not limited to content which violates, or may violate, any applicable law in any country or jurisdiction, or our Terms of Service, or the removal of such content facilitates, improves or insures  the protection of you or us or any other person or government from injury to a right of privacy, publicity, property, intellectual property, personal rights, or the removal of which minimizes eliminates or insures against our liability or risk of liability to you or another person or government. This includes any such action we initiate unilaterally or action which results from notice complaint warning action lawsuit or prosecution of any kind or character anywhere in the world by another. Furthermore, you agree that we shall have no liability to you of any kind or character for such actions including for damages, lost profits, disgorgement of profits, attorney fees or costs.

    Any content posted or otherwise submitted to HL by any means whether on the hauslabs.com website, through a mobile application, blog or via any form of social media (including by submitting an image to your social media using #HAUSLABS or other HL branded hashtag), will be treated as not private and non-proprietary to you. By submitting content to HL, you grant HL a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish perform and modify such submissions with the right to use your username, real name, image, likeness, identifier, hashtag, and other personal attributes as were used in connection with any use of such content submissions. In addition, when you post photographs, reviews or comments to HL or on any of HL’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission. Anything you submit must not violate any right of any third party and must not contain any libelous, abusive, obscene or otherwise unlawful material. You represent and warrant that you own or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to any content submitted to HL. If you have any questions about this, you may submit them to legal@hauslabs.com. You may also contact us by mail at: 

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266

    Intellectual Property Rights

    All content, trademarks, interface features, code and functionality on the hauslabs.com website, blog and mobile application belong exclusively to HL, or its affiliates or is licensed by HL from others. The use of any content or HL trademarks or service marks, or any marks confusingly similar to the trademark or service marks without HL’s express written consent is strictly prohibited. Such prohibition includes usage of any of HL’s trademarks or service marks in meta tags, handles, advertising or searchable content without HL’s explicit prior consent.

    Registration and Membership

    To register and create an account on our Site, complete the registration form by providing information such as your valid email address and creating a password. You may also login or create an account using Facebook, Google, or Instagram. If at any time you no longer want to access the Site via your Facebook, Google or Instagram account, please go to your permissions in your personal profile on our Site and edit your preferences. Facebook, Google, and Instagram are considered third party sites per the definition outlined in this agreement. Personal information you provided to that third party, such as your name, email address and other information and your privacy settings on that service which you allow us to access, will be used to create your account.

    Each time you use your password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms of Service and HL has no obligation to investigate the authorization or source of any such access or use of the Site.

    YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

    You are solely responsible for protecting the security and confidentiality of your password and identification. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

    At the time of your first order on the Site, we will request your shipping and payment information. All such personal information is subject to our Privacy Policy, which is hereby incorporated into these Terms of Service.

    As a subscriber and/or registered user of the Site, we may send you emails promoting any special offer(s), including third party offers, as well as monthly newsletters, unless you opt-out at any time either in your account settings, by using unsubscribe buttons in emails you receive from us or by emailing us at support@hauslabs.com indicating that you would like to unsubscribe from marketing emails.

    SMS/MMS Mobile Message Marketing Program

    We are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy. By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

    User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive prerecorded marketing mobile messages (SMS, MMS) at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.

    User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

    Program Description: Without limiting the scope of the Program, users that opt-in to the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events. Messages may include checkout reminders.

    Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

    Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at support@haulabs.com Please note that the use of this email address is not an acceptable method of opting out of the program. Opt-outs must be submitted in accordance with the procedures set forth above.

    Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered messages.

    Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

    Age Restriction: You may not use of engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

    Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

    • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
    • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
    • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
    • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
    • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
    • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

    Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Los Angeles County California USA before one arbitrator.

    The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Within thirty (30) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator who has knowledge of and experience with the subject matter of the dispute. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. The parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

    Florida Law: You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

    Miscellaneous: We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

    International Access

    Customers who access and use the Site from outside of the United States are responsible for complying with their local laws and regulations. Occasionally we will restrict the sale of certain product(s) to certain countries due to their local laws or regulations. 

    Ordering and Product Availability, Payments, Billing

    By placing an order on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute HL’s acceptance of an order. We retain the right to refuse any request made by you.

    Prior to HL’s acceptance of an order, verification of information may be required. HL reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from HL, for any reason whatsoever. HL reserves the right to limit the number of items ordered and to refuse service to you without prior notification. If HL refuses an order, it will refund any payments received.

    All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Site are subject to change at any time, and we reserve the right to make changes to them without notice to you. We have made every effort to display as accurately as possible the colors of our products that appear on the Site; however, the actual color you see when you view the item for purchase  depends on many factors, including your eyesight, your computer, its resolution and screen size and view settings, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change.

    Please see our FAQ and all related webpages for other terms of sale, including information on shipping, delivery and tracking, the ordering and payment process, returns, refunds and exchanges, pricing, product availability, no resale policy, and other helpful information. HL reserves the right to restrict delivery to addresses within or outside of the United States. Shipping and handling fees and applicable sales/use tax will be added by HL as necessary

    The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.

    International Payment Processing

    HL has partnered with a trusted third party global ecommerce service provider, Flow.io, to facilitate and process its international orders.  By choosing to place your order, you agree to Flow’s terms and conditions which may be found at:  https://link.flow.io/hausbeauty/policies/consumer-terms

    Returns and Exchanges

    Before you make a purchase, please review our current Return Policy:

    We hope you love your order as much as we do, but if for some reason there is an issue, we will accept returns on unopened, unused full-price items purchased from hauslabs.com within 30 days of receipt on US and International Orders.

    To initiate a return, please contact support@hauslabs.com with your order number, reason for return, and which products you’d like to return. 

    Upon receiving the returned product(s) from you, we will process any refunds due to you as soon as possible. You will be refunded in full to your original form of payment, excluding the cost of our delivery and your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, your refund will only reflect the amount you paid less the delivery fees. HAUS LABORATORIES is not responsible for lost returns. 

    We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

    If you’ve purchased our products from Amazon, please inquire about your returns directly with that retailer.

    US ORDERS

    We will accept exchanges for products that are of equal value. Please contact support@hauslabs.com to initiate an exchange. Any shipping fees associated with exchanges are your responsibility.

    INTERNATIONAL ORDERS

    At this time we do not accept exchanges on international orders.

    HL monitors returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

    Warranty Disclaimer

    EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED, THE SITE AND THE PRODUCTS OFFERED ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, UNLESS SPECIFICALLY SET FORTH OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HL DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HL DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

    Limitation of Liability

    HL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR MATERIALS ON THE SITE, EVEN IF HL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

    Typographical Errors

    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your bank or credit card charged. If your bank or credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your bank or credit card account in the amount of the charge.

    Copyright

    The work includes works that are licensed to HL. All rights reserved.

    Trademarks

    All trademarks, service marks and trade names of HL on the Site are trademarks of HL or their respective owners. Our trademarks may not be used in any manner for any purpose without our express written consent.

    Indemnification

    You agree to indemnify, defend and hold harmless HL, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable attorney fees, resulting from any violation of these Terms of Service, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your identification or password.

    Privacy

    Registration data and other information about you are subject to our Privacy Policy which is incorporated herein by this reference.

    Third Party Links and Sites

    This Site may link to other websites operated by third parties. We have no control over these linked sites, each of which have separate privacy and data collection practices independent of HL. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any third party site, any website accessed from a third party site or any changes or updates to such sites. These linked sites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all risks associated with access to and use of content provided on a third party site and agree that we are not responsible for any loss or damage you may incur from dealing with such a third party site. You should contact the site administrator for the applicable third party site if you have any concerns regarding such links or the content located on any such third party site.

    Miscellaneous

    Your use of the Site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions.

    If any current or future provision of these Terms of Service is found invalid, void or for any reason unenforceable, that provision is severable and does not affect the validity and enforceability of any remaining provisions of these Terms.

    BINDING ARBITRATION AND DISPUTE RESOLUTIONS

    In the United States.

    Any dispute or claim relating in any way to:

    • your registration on our hauslabs.com website (“website”),
    • your use of our website,
    • your purchase of goods from our website,
    • any other access you make to our website,
    • your relationship with us or our website, or
    • the subject of a purported class action litigation in which you are not a member of a certified class;

    will be resolved by binding arbitration or in a small claims court as you choose. The Federal Arbitration Act and federal arbitration law will control and apply to this agreement.

    There is no judge or jury in arbitration, and court review of a binding arbitration award is usually final. However, an arbitrator can award on an individual basis the same damages and relief as a court. Of course any matter you wish to bring to the attention of any governmental agency, may be pursued.

    To begin a disputed claims, you must first send a letter/email to us describing your claim to our registered agent HLB 90067, Inc. c/o Customer Support, P.O. Box 3397, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may then proceed to file a petition to arbitrate (or initiate a small claims action in court). The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org.  At its conclusion the Arbitrator will issue a written finding. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse you for those fees you incur if you are successful in your claim.  Otherwise neither party will recover its attorney fees and costs in arbitration or small claims court. You may choose to have the arbitration conducted by telephone, written submission, or in person, either in the county where you live, or in Los Angeles County California, as you choose.

    We each agree that we waive any right to a jury trial, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action, and that you will not act as a plaintiff or class member in any purported class or representative proceeding or act as a private attorney general. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

    In Canada. To begin a disputed claim arising between the Parties relating to the application, interpretation, implementation or validity of this agreement, or the relationship of the Parties, you must first send a letter/email to us describing your claim to our registered agent HLB 90067, Inc. c/o Customer Support, P.O. Box 3397, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may proceed solely by filing a petition to arbitrate using the Canadian Arbitration Association Expedited Arbitration Rules, to be held in a location of claimant’s choosing, before a single arbitrator, in the English language, and based solely on written submissions and documents. 

    In the European Union. To begin a disputed claim arising between the Parties relating to the application, interpretation, implementation or validity of this agreement, or the relationship of the Parties, you must first send a letter/email to us describing your claim to our registered agent HLB 90067, Inc. c/o Customer Support, P.O. Box 3397, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may proceed solely by filing a petition to subject to determination by a sole arbitrator selected and appointed by the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg in accordance with the Documents Only Arbitration Rules of the Court in force at the time the application for arbitration is filed. It shall be conducted in the English language.

    Termination

    These Terms of Service are applicable as stated in all of the provisions above, and shall survive any expiration or termination of these Terms of Service.

  • Accessibility

  • Privacy Policy

    Last Updated on April 26, 2022.

    HAUSLABS.COM PRIVACY POLICY

    Welcome to the website of www.hauslabs.com (“Site”) owned and operated by HLB90067, Inc., a Delaware corporation, dba as HAUS LABORATORIES, hauslabs, and hausbeauty. We will often refer to all of these entities as Haus Laboratories, “HL”, “we”, or “us”. We will refer to you as “you” or “your”.

    Please carefully read the following Privacy Policy before using the Site and all of our associated websites, products, and services.

    Your privacy is very important to us. Our Privacy Policy spells out HL’s commitment to respecting the privacy of the members and visitors to our Site. We reserve the right to change this policy at any time, but when we do, we will give you prior notice by an email message sent directly to you or by another permitted means required by law.

    This Privacy Policy is designed to help you understand how HL collects and processes the personal information you share when you use our Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We want you to know that we are and will continue to be very careful with what we do with your personal information.

    These policies apply to all except as we may be required to perform for California Residents to comply with the California Consumer Privacy Act (CCPA) as of Jan 1, 2020.

    Sections I.A-F below are part of the requirements that we provide to California Residents to comply with the CCPA and comprise our Notice to California Residents Before Collection of Your Personal Information.

     

    I. Collection and Use of Your Personal Information

    A. General Types of Personal Information and Data Collected

    We collect personal information from you to provide an efficient, meaningful, and customized experience for you on the Site.

    We may collect personal information from you, including:

    • Contact Information such as your name, email address, mailing address and phone number;
    • Billing Information such as your credit card number, security/CVV code, expiration date, and billing address which are only for use on purchases of products and services for which you prior authorize;
    • Unique Identifiers such as your username, account number and password but only those for this site;
    • Preferences such as your product wish lists, order history, and marketing preferences;
    • Communication and Contact History with us by you such as via emails or SMS/MMS mobile messages to us, and contacts and messages through our social media channels;
    • Email addresses of your friends or other people you would like us to contact (your referrals);
    • Additional Profile Information such as your date of birth, location, preferred language, skin tone, beauty concerns, and 3rd party beauty products you love; and
    • Other Information which you voluntarily provide us such as product reviews, survey responses, participation in promotions, participation in research studies, and other user-generated content.
     B. Specific Personal Information and Data Collected

    In collecting this Personal Information, as is the common practices of most consumer facing websites, we automatically gather information about you and your operating systems, browsers and acting devices, which most commonly comprises this information:

    • Your purchase history, browsed products, and saved items;
    • IP address, time and date of visit;
    • browser information;
    • referring/exit pages;
    • operating system;
    • agent version;
    • platform;
    • SDK version;
    • timestamp;
    • API key (identifier for application);
    • application version;
    • device identifier;
    • iOS Identifier for Advertising;
    • iOS Identifier for Vendors;
    • Media Access Control (MAC) address;
    • International Mobile Equipment Identity (IMEI);
    • model;
    • manufacture and OS version of device;
    • session start/stop time;
    • locale (specific location where a given language is spoken);
    • time zone;
    • network status (WiFi, etc.).

    We may catalog this information (via cookies, analytics tracking and weblog technology) for system administration and improvement, order verification, marketing and system troubleshooting purposes.

    C. Use of Your Personal Information and Data

    We may use this information to:

    • Fulfill your order;
    • Send you an order confirmation;
    • Send you checkout reminders via Webhooks;
    • Assess your needs to determine suitable products;
    • Send you requested product or service information;
    • Send product updates or warranty information;
    • Respond to customer service requests;
    • Process returns;
    • Administer your account specifics and profile;
    • Send you a newsletter;
    • Send you marketing, advertising, promotions, and communications;
    • Administer a referral program;
    • Administer a loyalty program;
    • Respond to your questions and concerns;
    • Improve our website, user experience, and marketing efforts;
    • Create and maintain a secure environment;
    • Conduct research, analysis, training, and quality insurance;
    • Display content based upon your interests;
    D. We Do Not Sell Your Personal Information and Have Not Ever Sold Personal Information
    E. Notice to California Residents about Our Process to Determine Your Right to Know or Delete Your Personal Information
    1. You have a right to know what personal information we have collected from you and you also have a right to have us delete the personal information we have. 
    2. To review and/or delete your personal information, or find out more, California Residents may contact us via email at support@hauslabs.com or call us at this toll-free telephone number: 1-833-456-8242.
    3. When contacting us, please specify whether you are "requesting to know" or "requesting to delete" your personal information in your voicemail or in the email subject line. To complete your request, we may ask you for further information to help us verify your identity so that we can process your request. If the event that we are unable to verify your identity, we may not be able to act on your requests to know or delete.
    4. Upon receipt we will conduct a search of our records. If nothing matches our records, then we will let you know and may ask for further information until we are able to confirm your identity.
    5. Should we find a match, we will confirm your request to us to know what personal information we have on file, with the categories of sources from which the personal information was collected, and the business or commercial purpose for which we collected the personal information, and send you a copy of all the information contained in our files, and the files of any third party applications we use (if any).
    6. We may ask you then if  you wish us to retain the personal information or delete it.
    7. Based on your response, we will send you a confirmation email once acted upon.
    8. Should we receive a "request to delete", then after the verification of your  California residency, and confirmation of your identity, we will send you a confirmation of your request to delete asking for confirmation.  Upon receipt of that we will delete your personal information, and confirm to you the identity of the nature of the information deleted and the manner of its deletion, unless it is necessary for us to maintain your personal information under Cal.Civ.C. 1798(d) with the reasons for this.
    9. If you wish to designate an authorized agent to make a request on your behalf, then please send us your written authorization with clear identification of the identity of the agent to the address above.
    F. Information Provided By You to Us About Others

    If you decide to invite a friend or family member to create an account or purchase with us, we will collect your friend or family member’s name and email address which you provide to us in order to send an email and follow up with them on your behalf. You or your friend or family member may contact us at support@hauslabs.com to request the removal of this information from our database.

    G. Alternative Logins

    The site may allow you to login with Social Network Services (SNS). If you are already logged into the Site and Facebook or another SNS, when you click on "Sign in with Facebook", or a similar connection on another SNS, you will be prompted to link your profiles. If you are already logged into the Site but not logged into Facebook or another SNS that we support, when you click on "Sign in with Facebook", or a similar connection on another SNS, you will be prompted to enter your SNS credentials or to "Sign Up" for the SNS.

    By proceeding in these fashion(s) you are affirmatively assenting to and allowing the Site to access your information and you are also agreeing to the Facebook or other SNS's Terms of Use in your use of the Site. Conversely, if you are not currently registered as a user of the Site, and you click on "Sign in" using Facebook or another SNS that we support, you will first be asked to enter your Facebook or SNS credentials and then be given the option to register for the Site. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an account on the Site and show our relevant content from your Facebook account friends or SNS account friends. Once you register on the Site and connect with Facebook or another SNS account, you will be able to automatically post recent activity back to Facebook or the other SNS account. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS's privacy and data practices. These SNS privacy and data collection and protection practices may be more or less restrictive than the privacy settings for our Site and we have no control over them.

    H. Sharing

    The Site may enable you to post content to your SNS accounts (e.g., Facebook or Twitter), to interact with friends, and to share through your feed and friends’ feeds. If you choose to do this, we will provide information to such SNSs in accordance with your express directions made by your affirmative choice. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNS accounts. We will not be responsible or liable for: (i) the availability or accuracy of such SNS accounts; (ii) the content, products or services on or availability of such SNS accounts; or (iii) your use of any such SNS accounts.

    I. Posted Content

    All of the personal information you provide to us will not be shared on any other public location of the Site, unless you choose to post it or share it publicly. Any content you post to the site or to SNS accounts shall be viewable by other users. Once you have done that, we may display any of your posted content on any location of the Site. Once you have displayed it in any of these fashions, such content is no longer in our control, and because of this, it could be re-published or re-displayed anywhere in the world.  We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put personal information in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).

    II. HL Removal of Posted Content

    We have no obligation, or responsibility to monitor the user content of any kind or character (e.g. words, text, documents, images, photographs, audio, audiovisuals, pictorial, graphic or sculptural works, code, plans, digital works) which you post on the Site at any location. 

    However, we have the right to remove any such content for any reason or no reason at all. Examples of removal include but are not limited to content which violates, or may violate in our opinion, any applicable law in any country or jurisdiction, or our Terms of Service, or the removal of such content facilitates, improves or insures the protection of you or us or any other person or government from injury to any right of privacy, publicity, property, intellectual property, personal rights, or the removal of which minimizes eliminates or insures against our liability or risk of liability to you or another person or government.  This includes any such action we initiate unilaterally or action which results from notice, complaint, warning, action, lawsuit, or prosecution of any kind or character anywhere in the world by another. Furthermore, you agree that we shall have no liability to you of any kind or character for such actions including a claim for damages, lost profits, disgorgement of profits, attorney fees or costs.

    III. Information Sharing

    We will share your personal information with third party service providers who provide services to us, but only in the ways that are described in this privacy policy and only for the purposes necessary to provide these services. These third parties are not authorized to use or disclose your personal information for any purpose other than to perform the services designated by us. The services provided by those third parties are:

    • operating our Site;
    • hosting our Site;
    • providing the products and services you request;
    • obtaining the authorization from you and processing of your payments;
    • product fulfillment;
    • fraud protection and credit risk reduction;
    • product customization;
    • serving advertisements to you;
    • marketing and promotional material distribution (including direct mail marketing);
    • providing a relevant Site experience;
    • customer service and support;
    • loyalty program management;
    • promotions fulfillment; and
    • website evaluation.

    If you wish to have any of these third party service providers identified, you may contact us at any time and request such identification, at support@hauslabs.com.

    We and our third party service providers in the U.S. may also disclose your personal information:

    • As required or permitted by law to comply with a court order, or a legal process such as a subpoena, or a search warrant;
    • To investigate a breach of contract by you or another or the contravention of law by you or another;
    • To protect our rights, protect your safety or the safety of others, establish, exercise or defend a legal claim, investigate fraud or respond to a government request as we believe is necessary or;
    • In any other circumstance with your prior consent to do so.

    HL may engage with trusted partners in a joint promotion to improve your shopping experience, our products, or the services we provide. We will assure such partner is in full compliance with their obligation to protect your personal information and will only share it with them to the extent necessary to effectuate a limited joint promotion, after which they will delete it.

    We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners.

    If HL is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    At the present time HL will not sell your personal information, and has no intention to do so.  Should this change then HL will comply with all applicable laws regarding such actions.

    The Site uses third party payment processors to process orders delivered to customers. We only use processors who have shown us their compliance with all legal requirements of providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of your rights. In the United States, we presently use Shopify Payments, who collects, uses and processes your information, including payment information, in accordance with their privacy policies and solely for the purpose of payments. You can access their terms via the following link(s): https://www.shopify.com/legal/terms-payments-us. 

    For international orders we use Flow.io to process order. You can access their privacy policy via the following link: https://www.flow.io/policies/privacy-policy-2/

    IV. Third Party Websites

    Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect personal information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

    V. Data Access and Withdrawal of Consent

    You have the right to rectify, erase, and restrict your personal information and data. Your data is also portable at your request. This is available to all users of our Site regardless of whether you reside in California.

    If you decide you no longer want to be part of our community or our Site, you may do so. We want to communicate with you only if you want to hear from us. If you choose to no longer be part of our Site or our community, you can choose to stop receiving our newsletter or marketing emails and/or SMS/MMS mobile messages. To do so, you can follow the unsubscribe instructions in our emails and/or SMS/MMS mobile messages or contact us at the address or email address set forth below. Please note, however, that as a user of the service, you cannot opt-out of some administrative communications that are reasonably necessary to the service, such as billing or service notifications.

    You have a right to request deletion of your personal information by us, and we will use commercially reasonable efforts to timely honor your request. When we delete any information, it will be deleted from the active database, but may remain in our archives, and we may also retain your information to protect you and us against fraudulent practices or similar harmful actions.

    You also have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update or correct any of your personal information in your account by editing your profile within your account. You may request access, update or correct inaccuracies in other personal information in our custody or control by writing or sending an email to us at the email address set forth below.

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

    We reserve the right to retain any personal information but only as is reasonably necessary to defend ourselves and appropriately document our business activities to comply with regulations and laws and related archival and record retention purposes. Such will only be stored and will no longer be actively used or referred to.

    VI. Targeted Advertising

    We may permit third parties, such as network advertisers and ad exchanges that use tracking technologies on our Websites, to do so in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the web. We may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your activities (including past visits to our Websites) across the web and mobile media (“Targeted Advertising”). 

    Targeted Advertising (also known as Behavioral Ads) uses information collected on an individual's web browsing behavior on one website (such as the pages they have visited or the searches they have made) in order to target advertising to that individual on another website. Targeting called Cross Device Tracking can also take place across devices such as tablets, smartphones, laptops and smart televisions. Third parties collect this information by placing or accessing cookies or other tracking technologies in your browser when you visit this, or other, websites.

    Behavioral Ads enable us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Behavioral Ads from us on third party sites, you can learn more about your ability to limit Behavioral Ads below. Our third party ad network and exchange providers, the advertisers, and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.

    We also may use analytics which identify specific behavior, demographic, and interest data of our users on our Site.

    While sites use a variety of companies to serve advertisements, you may wish to visit http://www.networkadvertising.org/​optout_nonppii.asp, which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including the “opt-out” procedures of NAI members. Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver Behavioral Ads to you, but does not mean you will no longer receive any targeted content and/or ads. You may also opt-out of receiving Behavioral Ads on participating sites and services by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices/.

    Please note, if your browsers are configured to reject cookies when you visit an opt-out page, or you subsequently erase your cookies, use multiple devices or change web browsers, your opt-out may not, or may no longer, be effective. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options or programs.

    VII. Cookies Policy

    What are cookies?

    Cookies are tiny text files that can be placed on your computer or mobile device that uniquely (but anonymously) identify your browser or device. They are unable to search your computer in any way, cannot introduce viruses to your computer and contain no personal identifying information about you.

    What are cookies used for?

    Cookies are used by sites or services when they want to know if your computer or device has visited that site or service before. These cookies on your computer or device can then be used to help remember your preferences (such as language), help you navigate between pages efficiently, and generally improve your browsing experience.

    Similarly cookies are used to help understand how their site or service is being used. Services such as analytics use cookies to provide anonymous aggregated data such as how long users in general spent on the site, how many pages they visited and in which order etc.

    Cookies are also used for online advertising – by aggregating the very basic information cookies gather, informed guesses can be made about your demographic and ads targeted to you.

    What types of cookies do We use?

    There are four categories of cookies that we use: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.”

    1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around our Site and use its features.
    2. Performance Cookies. These cookies collect information about how you have used our Site, using analytics to track the basic user behavior on this site so we can try and improve our users experience.
    3. Targeting Cookies. Our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services. This information may be shared with other organizations, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate service usage statistics and aggregate Service testing.
    4. Functionality Cookies. These cookies allow our site to remember how you are logged in, when you logged in or out, and possibly anything you have done on our Site while logged in. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

    How long will cookies stay on my device?

    The amount of time a cookie stays on your device is variable: the majority of cookies expire after the end of your browsing session– others persist for longer. In online advertising you can generally expect that most advertising cookies will last about one month.

    First and third party cookies

    First-party cookies are cookies that belong to Us, and third-party cookies are cookies that another party places on your device through our Site. Third-party cookies may be placed on your device by someone providing a service for Us for example to help us understand how our Site is being used. Third-party cookies may also be placed on your device by our business affiliates and partners so that they can use them to advertise products and services to you elsewhere on the web.

    How to control and delete cookies

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit your web browser controls and settings for your devices.

    You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive, but our Site does not recognize “Do Not Track” signals. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block them using different browsers. By blocking or deleting cookies used on our Site, you may not be able to take full advantage of our services.

    VIII. Web Beacons

    Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by which recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

    We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this information to understand and optimize how our website is used and also to personalize your user experience.

    IX. Security

    The security of your personal information is important to us.  

    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

    If you have any questions about security on our Site, you can contact us at:

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

    X. Our Site’s Age Restriction

    Our Site is not directed to anyone under the age of 18. We do not intentionally gather personal information from visitors who are under the age of 18. If a person under 18 submits personal information to us and we learn that the personal information is the information of a person under 18, we will attempt to delete the information as soon as possible. If you believe that we have any personal information from a person under 18, please contact us at support@hauslabs.com. 

    XI. Notification of Privacy Statement Changes

    We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by another permitted means required by law. We encourage you to periodically review this policy for the latest information on our privacy practices.

    XII. Special Notification to Users in the European Union (EU)

    If you are a data subject of the EU, please be advised that we have made every effort to comply with the GDPR and Related Privacy Directives and to safeguard your personal information. If you have any questions, please contact: HLB90067 GMBH attn: Managing Director, email: GDPR@hauslabs.com

    You can also learn more about GDPR by visiting https://gdpr.eu.

    XIII. Contact Information

    You can contact us about this Privacy Policy by writing or emailing us at the address below:

    HAUS LABORATORIES
    P.O. Box 3397 
    Manhattan Beach, CA 90266
    Email: support@hauslabs.com 

  • Do Not Sell Or Share My Info

    If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides you with the right to opt out of the “sale” of your Personal Information. HAUS LABORATORIES does not directly sell your Personal Information for money. Like many other companies, we use services that help deliver interest-based ads to you and may transfer Personal Information to business partners for their use. Under the CCPA, the sharing of Personal Information for marketing purposes may be considered a “sale”. 

    The sharing of Personal Information occurs through the use of cookies, primarily targeted advertising cookies, and you have the right to opt-out of the use of cookies on your browser by editing your Cookie Settings.

    Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.

    For details on the manner in which HAUS LABORATORIES collects, uses or discloses personal information, see our Privacy Policy or contact us at support@hauslabs.com.

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